Once your order has been shipped from our warehouse you’ll receive a tracking number in your shipping confirmation email.

If you have an account you can also login to see if your order has been fulfilled.

* Please note, tracking if available can take around 24hrs to update after despatch

Your delivery timeframe will be stated when ordering and can also be found on your order confirmation.

You can find our delivery timeframes here

We work with a range of trusted couriers — including Royal Mail, EVRi, DPD, and DHL — to get your order to you as quickly and safely as possible.

Your courier is selected automatically based on your location, order size, and delivery option (Standard or Next Day). Once your order ships, you’ll receive a tracking link so you can follow it all the way to your door.

All our drinks are proudly made and packaged in the UK using premium, responsibly sourced ingredients.

You’ll receive a confirmation email after you place your order which should include information about the expected ship date(s) for your items. You'll also receive another email once your order ships.

If you wish to change or have entered an incorrect delivery address, please send us the updated delivery address asap. We aim to despatch all orders within 24hours so we can’t always guarantee it can be changed  if your order has been shipped already.

We process all orders within 24 hours of placing your order so it’s not always possible to make changes to your design or order. If for any reason your order is incorrect or you wish to change something please notify us as quickly as possible. After this time we cannot guarantee it can be changed

Firstly we’re really sorry to hear you’ve received the wrong item. We’ll do our best to ensure the correct item is sent immediately and sorry for the inconvenience

Please email our customer team at hello@drinkrep.com with your order details and we’ll have this rectified straight away

We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.

Yes! You can subscribe to your favourite drinks and save up to 15%. You’ll also get early access to new flavours and drops.

Absolutely. You can pause, change, or cancel anytime through your account dashboard.

We’re happy to accept returns for unopened products within 14 days of delivery. Just contact support@drinkrep.com with your order number, and we’ll guide you through the process.

Please note: for health and safety reasons, we can’t accept returns on opened or partially used products.

Once your return is received and checked, we’ll process your refund within 5–7 working days back to your original payment method.

If your item arrived damaged or there was an error with your order, please get in touch and we’ll make it right straight away — no hassle.

Yes! We love working with retailers, gyms, and hospitality partners across the UK. If you’d like to stock Rep Drinks, drop us a message at wholesale@drinkrep.com — we’ll get back to you with pricing, minimum orders, and merchandising support.

Absolutely. We offer competitive wholesale pricing and flexible order quantities depending on your business needs.

We’re always open to creative partnerships. If you’ve got an idea for a collab or co-branded activation, reach out to collabs@drinkrep.com — we’d love to hear it.

Our customer support team is here to help with any questions you may have!

You can also reach us via the following

Email - hello@drinkrep.com Send us a message and we’ll get back to you via email within 24hours.

Social Media -
Send us a DM (Direct message) and one of our social media team will get back to you as soon as possible

*Please note we currently do not offer phone support

Please contact our partnerships team below

partnerships@drinkrep.com
max@drinkrep.com

Yes! If you’re interested in partnering with us, please email collabs@drinkrep.com with your details.

Yes — we love teaming up with like-minded brands that share our passion for quality, innovation, and better living. If you’re interested in a collab or co-branded project, email us at collabs@drinkrep.com with some details about your idea.

Yes, our aluminium cans are 100% recyclable. During recycling, the printed sleeve is removed in the de-coating stage and converted into energy at the Novelis recycling facility.

We use UK-based production, recyclable materials, and minimal packaging.